Privacy Policy

1. Introduction

NextWave Media Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lemon-grass-011f65500.3.azurestaticapps.net/ (the "Site") or use our services.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a consultation
• Subscribe to our newsletter or marketing communications
• Create an account with us
• Engage our services
• Communicate with us via email, phone, or social media

Personal information may include:

• Name and contact information (email address, phone number, business address)
• Business name and type
• Job title and company information
• Payment and billing information
• Social media account information (when provided for service delivery)
• Marketing preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address and location data
• Browser type and version
• Operating system
• Device identifiers
• Pages visited and time spent on pages
• Referring website addresses
• Click-through data and other usage statistics

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information and improve your experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our social media management and digital advertising services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Account Management: To create and manage your account, process payments, and maintain service records
• Marketing: To send promotional materials, newsletters, and information about our services (with your consent)
• Analytics: To analyze usage patterns, improve our Site, and enhance user experience
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Security: To protect against fraud, unauthorized access, and other malicious activities
• Business Operations: To conduct internal business operations, including data analysis and audits

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you
• Legal Obligations: Processing is required to comply with applicable laws
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers
• Payment processors
• Email marketing platforms
• Analytics services
• Customer relationship management (CRM) systems

5.2 Social Media Platforms

When managing your social media accounts as part of our services, we access and use your social media credentials solely to deliver the contracted services.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal process
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Investigate potential violations of our Terms and Conditions

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information
• The purpose for which it was collected
• Legal, regulatory, or contractual obligations
• Your relationship with us

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to access, update, or correct your personal information. You may do so by contacting us at the information provided below.

8.2 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

8.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions (e.g., records required for tax purposes, legal claims, or contractual obligations).

8.4 Opt-Out of Marketing

You may opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at support@nextwaves.in
• Updating your communication preferences in your account settings

8.5 Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling cookies may affect Site functionality.

8.6 Do Not Track

Our Site does not currently respond to "Do Not Track" signals from browsers.

9. Children's Privacy

Our Site and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Other legally recognized transfer mechanisms

11. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the personal information we have collected, used, disclosed, and sold about you
• Right to Delete: You may request deletion of your personal information
• Right to Opt-Out: You may opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights

To exercise these rights, please contact us at support@nextwaves.in

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the Site. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this page
• Sending email notification (for significant changes)
• Posting a prominent notice on our Site

Your continued use of our Site and services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries from the EEA, you may also contact our Data Protection Officer at: support@nextwaves.in

15. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.